Customer Service Thread

What's the weirdest thing you've ever had a customer ask if your store sells? Mine is either duck strips, or a vibrator.

(I forget if I've told these stories here)

 

Here's a "good one." I'm working in pharmacy and scanning in prescriptions for customers in line. One of my coworkers is at the other register doing the same thing. We both have someone waiting in store for their prescription- lady at 10, guy at 10:02.

Guy customer gets his prescription before lady customer's is ready. Then I have to deal with five minutes of the lady complaining about "but why was HIS prescription done before MINE? I was here first!" Like ma'am. I'm not the person filling prescriptions. This isn't in any way my fault.

 

customer decided it would be fun to scam us for like, four free sandwhiches by saying we made them wrong. Asshole.

 

People are so damn strange

 

Person got upset because they got too much ice cream.

Him: i only wanted one scoop
Me: sorry, i have to give you two
Him: i cant eat two. Im diabetic
Me: you dont have to eat the entire thing.
Him: i dont want two.
Me: i can make you a new one.
Him: *shoves cone at me* fix it.
Me: i cant take it back once you've touched it, but i will make you a new cone with only one scoop.
Him: i don't want a new one.
Me: i cant take that one back. Its a health code violation.
Him: fine. I dont want it anymore
His girlfriend: i dont want mine either.

And then they both threw their cones in the trash and left in a huff. HOW CAN ADULTS BE THAT FUCKING BRATTY???

 

We used to have a group of American Nomadic People who would come into the local Starbucks, pay for a drink, then come back half an hour later claiming the cup cracked and they needed a new (obviously free) drink. They'd do this two or three times while wandering around the store shoplifting. I felt bad for them - they were very poor, my coworkers treated them like garbage, a few of them would come in very high on what seemed like opiates of some kind - I wanted to be nice to them, but I also REEEAAALLLLYYY wanted them to stop scamming us.

 

Why do dudes not close the fitting room door? I do not want to see their tighty whiteys and I know for a fact all our fitting room doors latch.

 

How else are they gonna show off their ripped bods? (Sarcasm)

But seriously I think that might count as harassment/exposure. Not sure tho.

 

"I want cash back!"
"Okay, just make sure you put your PIN in and the machine should prompt--"
"Why is it not letting me get cash back?"
"You need to put your PIN in, ma'am."
"I don't need a PIN for cash back!"
"This store has always required a PIN for cash back, ma'am, it's company policy--"
"I've never needed a PIN for cash back!"
[Loop for three full minutes] 8|

 

I don't think it's meant to make anyone uncomfortable, it just doesn't seem to occur to them. Possibly because it's a menswear store mostly staffed by men they feel free to treat it like a locker room.

 

I just started working access at a Themed Entertainment Attraction Aimed at Children.

There is nothing more disheartening than facing like 4 parents a day that are totally aghast that they're required to supervise their 6 year old inside and can't just wander the rest of the mall while leaving their child with hundreds of strangers. /:

 

Or the people who don't want to pay for their own ticket because they're 'not going to do anything inside' like??? Why not? You too can color and do crafts. Your child would probably enjoy sharing this experience with you! Live a little, color a goddamn picture Janice

 

Tbf if im going to color a picture with my kid, I'm not gonna pay money to do it in some themed mall whozits. I'm gonna buy a box of crayolas and what ever character themed colorbook they like for less than 5 bucks and we'll get months of entertainment out of it.

 

That is totally fair. There are some cool things that the attraction does but tbh probably not worth the price for a single trip at least; the annual pass is a decent deal if you're going to be in the mall with a coloring obsessed kid often, I know my mom would've gotten a lot of good out of it if it'd been in the mall when I was pre-k, she usually brought me there at least once a month while my sisters were in school

 

had a woman get huffy and leave because i followed store policy and wouldn't give her peanut allergic child a sample of an ice cream that was adjacent to one with peanuts in it. Her logic: I'm her mother and I say it's okay. My logic: I don't want to be responsible for your child's next trip to the emergency room.
She left in a huff with her child trailing awkwardly behind her.

 

Isn't it amazing how much terrible parenting you see working retail?

 

I always feel the worst for the kids. Once when I was working at a movie theater we had a big summer hit kids movie coming out (I want to say it was chicken little? This was back when 3D in kids movies was suddenly A Thing and super exciting). Had warnings up both on our website, over then phone and in person: this movie is going to be playing sold out showings for the first week at minimum, if you want good seating get there early. mom and her kid show up opening night like 5 minutes before start time and couldn't find a seat together so she comes up to guest services in a huff over. our manager offered her the standard free movie pass so they could come back and see it (or any other movie for that matter if they changed their mind) at a later time. the mom is furious at this, she demands a refund. manager agrees, he can give her a refund instead if she'd prefer. no no, she says, she wants the free movie passes and a refund. we owe it to her for ruining their night out. she's already doing that tight lipped, red faced leaning threateningly into the box office window so she can put herself in our space thing. Manager calmly explains that she can have either-or, not both. she explodes. I don't remember the whole tirade but there were several f-bombs dropped through out as she got progressively more hysterical, all leading up to her shrilly screeching over and over again, "I WILL SUE YOU! I'M GOING TO SUE!!!"

Everyone is staring at this point. I look down at the kid who's probably around 10 or so, and he's all huddled in on himself glancing at her and then at the people gathered around them gawking, looking like he's gonna cry, and I just think, "Jesus fuck lady, your kid is probably more traumatized by your little display than not getting a seat next to you or having to come back and watch it later." And then I wonder how often she does this in public. how often did he have to be embarrassed by his grown ass parent acting like a spoiled toddler. I guarantee that had more impact on him in the long term than not getting to see that movie.

 

today we had a couple of rather vocal upset customers, both middle aged women who said they were never coming back to our store! I sure hope so considering they were swearing and yelling at us.

With one of them, they were angry because we didn't have a prescription for them which the doctor never sent us. The pharmacist came over to talk to her, explained that he called the doctors office three times to get the prescription and they never got back to him, and she's like "I don't believe you!" Why don't you believe him? What do we gain from lying to you? If we get your prescription, we get your business and your money. If we don't, we gain nothing.

And then I had an eight minute phone call with a customer who wanted to know why her prescriptions were getting auto-filled at our store. The call should've taken three minutes at most but she just... didn't understand my explanation. I'm not sure why.

Tomorrow is a nine-hour shift for me. Wish me luck.