Customer Service Thread

This one I have a little insight into: Stores will frequently use the information obtained from rewards programs sign up to send advertisements and may sell the data on to third parties that then add those customers to their own to mailing lists, etc. This kind of information selling is part of what can lead to increases in identity theft and cyber crimes. Employees of stores with rewards programs are often instructed to push them. He probably thought he was being Too Smart For You and cleverly protecting his credit card and personal information, and wanted to rub it in your face so you knew just how clever he was, preventing you from getting it.

 

We have a customer trying on our seasonal boots and slippers. She does not have socks on.

 

When you try and offer somebody try on socks and they're like "I'm good"
No
You are not
Other people will put their feet in those shoes
Wear the damn socks

My favorites are the dudes who don't want to put them on because they're "like pantyhose" I'm like they're not going to give you cooties, Chad.

 

Gods do I hate when customers try to change shit like that at the last fucking second. Though I'm more familiar with "I don't want this anymore" or "I want you to redo the transaction and split it this way I decided on just now because Reasons." The reasons often being fucking coupon policies and there are few things I hate more than coupons.

why

 

That reminds me of one time a person tried to bum an ID off of someone in the lingerie store I work at so she could get a rewards card.
Uhhhhhh. No? Nope. That's not how this works. You can't get a new credit card without id.

 

oh my god i hate rewards cards and store credit cards so much for reasons like that

The other is that I honestly feel terrible selling people credit cards.

 

I’m glad ours is just a discount card, not a card you can actually buy things with.

 

I once got signed up for a credit card because I wasn't told at all what it was - they asked me if I'd like to join their rewards program, I was like 'okay cool' and then they took my card and started checking my eligibility.

I cancelled the card and that has never happened to me again.

 

Dear ooh docs
We know it's the friday before a bridge day and most of you are closed on monday but if you think we don't notice that you stuck emergency stickers on all your samples to make us work faster you're dead wrong. We can tell. 'Wanting to go home early today' is not a bloody medical emergency and we're not pleased with your bullshit there.
Signed: the lab.

 

Is that like the doctor equivalent of turning on police sirens because you don't want to deal w traffic?

 

That really suck of them to do :/ for everyone

 

Yeah essentially.

Other highlights of the 'we could have avoided that' kind include:
- we forgot to take the sample downstairs 4h ago and now the Patient is wheeled into surgery
- the Patient wants to go home (understandable but not a medical emergency)
- my collegue is a dumbass and didn't do his job last night can you hurry this very important Parameter now

 

Customer: I want the white cone
Me: We don't have cake cones. we have sugar and waffle cones.
C: Which one is the white cone?
M: Cake cone.
C: I want that
M: We have sugar and waffle cones
C: Which ones are those?
M: *shows customer both cones*
C: I don't want those. I want the white cone.
M: We don't have those. We have sugar and waffle cones.
C: Well then I'll have a milkshake.

With a line to the door.

 

Yesterday I had a customer who had a prescription, which had also been sent to a second pharmacy. The second pharmacy billed it to the insurance first, we tried, the insurance wouldn't pay for it because it was already billed at the other pharmacy. I explained this to the patient and said that in order to bill the insurance, we need to find out where the prescription is and have the second pharmacy put it back on their end. She said she had a coupon for the prescription through Discount Program, and the price is cheapter at across-the-street pharmacy, so if it's there we can just leave it there. We call across-the-street pharmacy, it is indeed there, the insurance price is lower than the price through Discount Program. Then the customer says that if the price is cheaper through the insurance she wants to just get it here. So we need to call across-the-street pharmacy again and have them put it back. Meanwhile the line has gone from one to five customers, plus we have people in the drive thru lane. Sigh.

 

i spent 90% of my 7 hour shift fixing the travesty that was/is one specific panty display and now when i close my eyes i see the panties. help.

 

Welcome to another round of 'doctors why'
Today is featuring our surgeons again. My boss is fond of saying 'surgeons are just plumbers for humans' and damn she's right

So, some context: A lot of the planned surgeries at the hospital, like hipjoint replacements, are done by surgeons that just use our operating rooms and aren't actually part of the hospital. the procedure for those is: the patient checks in the day before, our surgeons draw the blood, we do the bloodgrouping (And if needed, the crossing) the day before.
Today we get a blood group, that according to the paperwork HAS BEEN DRAWN YESTERDAY AT 15:30. Not just that, when we called the surgeons to ask what's up and when the surgery was to knew if we needed to rush, we were told that no actually the surgery already happened, oops.
and just like... i would like to lodge a complaint???

 

Uh... Isn't that like, dangerous. Like really dangerous 'cause of anesthesia?

 

Well it's risky because if the patient starts bleeding we have no fucking blood on hand for them, but no the aenesthsia doesn't factor into this because it's just whether or not the blood grouping happened.
Now, hip joint replacements as ours don't routinely need blood so it's not the worst surgery to slip this up with, but it's still five kinds of 'the fuck, people??'

 

the thing where customers walk up to you and just say the name of the thing they're looking for like you're a fucking google askbox

"hel-"
"garrison brothers"