Customer Service Thread

I live in a town that grew up around a military fortress in a country that might be America. 75% of everyone is military so everyone quickly figured out that she's a military woman who has run out of fucks to give, but STILL. In that case you shouldn't be so lax about your equipment.

 

Now I really need to know where you were because I've never heard of anyone in the military today carrying a sword outside of, like, those sabres they use for ceremonies and stuff.

 

It was exactly that sort of sabre (I think) and the town is Augusta, GA. Fort is Fort Gordon. I'm the most civilian person in the entire city so I can't tell you much about it but that's where I am.

It had a fancy pants rapier-like hilt, a white scabbard, but a good sized blade. I know because one of her buddies drew out a foot of the blade to look at it and I was like 'sir what the hell.' I told myself I wasn't saying shit to these people unless they drew the entire blade in ny goddamn store. They did not and we parted as friends but what the fuck

 

Okay, that makes more sense. I thought she had like a broadsword at her table or something. I hang out with larpers and that sounds like something one of us might do.

also you're remarkably close to me! I'm in chattanooga for school

 

this customer's very complex logo looks like shit engraved. and the only way to really save it would be to totally redraw it as lineart but there is no time, and there is no way to explain why his very complex logo that looks perfectly fine in color looks like shit engraved without sitting him down for Color Theory 101

(ETA: I mean, I could tweak it a little so it didn't look like complete shit, but they gave me a .jpg and not a nice vector file and yeah Photoshop is powerful but there's only so much I can do with an image where there's very little in the way of lineart and a lot of similar-value colors touching in ways that makes it difficult to just make all the blue 70% gray and all the red 30% gray and all the yellow white or whatever)

 

@prismaticvoid late but yep, art store. I moved to the framing dept about a year ago to reduce the amount of interacting w customers I have to do...it sorta worked.

To throw out a positive story in this time of Holiday Hell: I went to a different art store chain to get refills for my Copics because my store doesn't carry them. (think craft store vs an actual fine art supply) This place has a discount card that you can get if you're a teacher or student. I just graduated this summer....so technically I'm no longer a student.

I go to check out and the barcode on the card on my keychain has rubbed off. The cashier is like "no problem, I'll just look up your account and write the number on it for you." So she does and checks my name and stuff--and then she asks me if I'm still a student.

I'm like "Uhhhh" because I hate lying but hell, art supplies are expensive and without missing a beat, she goes "that sounds like a yes!" and just writes the number down for me. I'm so grateful. ;_; starving artists gotta stick together.

(this is why if customers aren't jerks I will always tell them about our coupons even if they don't ask.)

 

@Enzel that's probably the store I work at, we have that problem constantly so we just...tape over the barcode. Success?

 

I still have the wallet-sized card somewhere so I'll probably dig that out for convenience. Gotta love it when manufacturers cut corners right :'>

I've actually been toying w the idea of applying there, my current job is a pain to get to on public transport. I just don't know if I could ask for more pay, but if min wage is going up in January...it depends on what hours are available after the new year.

Current company does this annoying bullshit where hours per week are determined...by last year's sales numbers. By which I mean at the end of the year, the framing shop gets "graded" on how much money we made and then that determines the set number of man hours per week we get *all next year*. It's really...really stupid. And the previous year our sales dropped because we were without a manager for 3 months due to various hiring issues. So now we have more work to do than we can possibly manage with the # of hours available, because that years sales were not accurate to the amount of business the store actually gets.

~*~capitalism~*~

So I'm unsure if next year our grade will be going back up. If it doesn't, then I'm probably going to have to look for another job, as much as I feel bad for my coworkers.

 

Just wanna say that scammers are so ridiculous and inept, I'm actually insulted that they think they can outsmart my crew.

If they were any good at anything they would be shortchange artists.

 

in these trying Retail Holiday Hell times, i would like to give a small shout out to every customer who has been kind, patient, or polite, especially dealing with lines from hell and computers that keep crashing. every customer who has seen me on the verge of a total panic attack and just smiled and at me and said, "it's (going to be) okay." every customer who has gently handed me things instead of tossing their bags on the counter and flinging their receipts at me and then rolling their eyes at me when i fumble to catch them. every customer who has even just said thank you for working here, and has meant it, because they know that customer service isn't easy.

in fact, most of my customers and calm and understanding, and it really does mean a lot. treat your retail workers like human beings and you'll be surprised how far they'll go for you.

 

My Day At Work

Customer: Can a cat have 2 anuses?
Me: ...I think Tigger's a girl.

 

Today marks the second time I've had to dig through the trash to appease a customer. Also I'm really tired of people smoking in the drive thru lane.

 

Me @ customers who open frames and then don't put the backs back properly so when I pick them up the glass falls out and possibly shatters on the floor:

DISHONOR ON YOU, DISHONOR ON YOUR FAMILY, DISHONOR ON YOUR COW

 

So today I had who I think were a mom and daughter go through my line. The older lady has the coupons on her phone and tells me she has more than one coupon and I'm like "I know" because we have 4 50% off coupons today, everyone is taking advantage of them. So I start scanning them. Then she's like "but you don't know where they are on my phone!" while the younger lady is saying something about how there's a rule against cashiers touching people's phones. Like, uh, sorry? I've only been scanning these on everyone's phones all fuckin' day, I know where all of them are in every layout for the digital coupons. And what the fuck that cashiers aren't allowed to touch phones? It's way faster that way, no one has ever told me there's a policy against it, and I frequently find customers coupons they didn't know they could use that way! I just... uhg. If they didn't know about the 4 coupons, I would have only given them one for spite because of them being bitchy.

 

I would like to share with you a real thing that you can actually buy at a store.

i have so many questions for the maker of this sign

 

..... if you're going for cooking references, "aging" is already a good thing for, ex, wine!! why would you need to be marinating!!

 

HOO BOY I'M GONNA HAVE STORIES FOR HERE

one of the most recent ones was someone being Highly Offended that our primarily child/baby store didn't carry a certain type of shorts in adult sizes
we don't carry any shorts in adult sizes
we're a small, local, family-run business.

 

I think it's self deprecating. I think they're saying they're soaking in wine.

 

ohh, i see. i was thrown off by thinking of non-wine marinades.

 

I know my store *does* technically have a policy against employees touching customer phones but honestly, I usually ignore it if the customer is ok w it because it goes way faster since our coupon website is dumb and confusing.