Customer Service Thread

A positive from today: a tiny old lady saw my rainbow ribbon pin, gasped, shook my hand and told me we're family. Then she excitedly pointed me out to her husband and told him I'm "wearing the colors"


Sometimes people are alright.

 

Tfw man in a suit won't respond to you when you greet them. Twice.

 

Oh my god every day. Or they just grunt, it's terrible.

 

I...did not read properly, initially, and thought you worked at a university/college library. Which explained, for me, why the mugs keep periodically vanishing. (I'm ashamed to admit it, but uh - I might've wandered off with a mug as a broke college student living on-campus if I hadn't already had a mug; the closest I ended up actually getting to this was keeping my plastic cutlery from the cafeteria.)

But you're at a private school, which just makes it kind of baffling. Wouldn't they have mugs of their own at home? I completely feel you on "there is a dishwasher! it's right there! do not put shit in the sink!" though.

 

Okay, so, to preface this:

Of course I know not all German people are like this! A) Germany is a huge diverse country so obviously everyone is not the same and B) I've met a lot of nice Germans! Also, I know Americans are terrible and no one wants us in their countries - so I'm sure this is how people react to us in other countries.

So it's summer, and we currently have a lot of German students here studying abroad. Most of them are SO. FUCKING. RUDE. Again, I know not all German people are like this - I think these students are wealthier and so are used to having a lot of pull back home.

Today three of them held up the line for an absurdly long time because they didn't order off the menu, they just kept asking 'do you have this? What about that?' and I get it - the menu is in a language other than their primary one. However, we do have pictures for easy and convenient browsing. One of the students placed their orders - and then proceeded to bitch both me and my manager out because we couldn't accept a hundred dollar bill. It was extremely frustrating. His friend thought this was hilarious and was laughing. I'm just sitting there like 'okay cool still not taking that bill though.' He eventually paid by card, but it was the most I was yelled at all day so it was annoying.

They came in the last time I worked as well and were extremely short and condescending. And again, I get it. We don't speak their language. Talking to us must be frustrating. It's hard to say what you're thinking in your head. However, as an autistic person who struggles to speak when she's especially tired, I make it a point not to yell at other people when I can't understand them - in general I find it's easier to communicate if both parties are relatively calm. Agitation makes word-processing harder for me.

So yeah, either way, NOT looking forward to going back in to work on Monday.

 

Today we had a customer in the store who was rude to everyone. She was rude to two of the pharmacy techs, the pharmacist, a manager, another customer...

 

Next motherfucker who comes to pick up their stuff, looks it over, frowns and sighs and headshakes and makes other "this is messed up" noises and faces, and then goes "LOL I'M JUST MESSIN W/U IT'S PERFECT :D" is going to get the People's Elbow. Right in the middle of the showroom.

 

Not my story but coworker told me this the other day:

She said she called a customer to tell them their order was ready, got a guy on the phone who interrupted her and snapped, "I DON'T HAVE TIME FOR YOU." Then he handed the phone off to someone else, coworker says "I'm _______ calling from ______, I'm just letting you know that your order is ready" and they hung up on her without saying a word.

Sheesh.

 

An Annoyance in Two Acts

ACT I

Phone: *rings*
Me: [day job], this is Lerxst
Customer: Is my order ready?
Me: I'm not sure but I can check for you! Can I have the name the order was placed under?
Customer: 2x3 plates
Me: ...um. Okay... and the name?
Customer: placed yesterday
Me: ...sir, I need the name the order was placed under
Customer: they were brass
Me [internally]: YOU HAVE TO TELL ME WHO THE FUCK YOU ARE

ACT II

Customer [via e-mail]: I need a thing, put this wording on it pls
Us: OK, no problem!
Wording: [contains an unfamiliar acronym]
Me: [lays thing out w/unfamiliar acronym as is, sends proof]
Customer: UMMMMM I wanted you to SPELL OUT [unfamiliar acronym]
Me [internally]: YOU HAVE TO TELL ME WHAT THE FUCK IT STANDS FOR

 

1: Customer approaches, wants to know if I can show him where a thing is. Cashiers are not allowed to leave our registers except on break. He insists.
2: Customer can't remember the name of what he wants, but is very determined it is Not what his description sounds like. "That sauce for shrimps, made of ketchup and... chunks? It's red" "cocktail sauce??" "No, no, it starts with a T..." "tartar sauce?" (which isn't red but fish sauces??) "No, it's red..." "are you sure it's not cocktail sauce?" "IT'S NOT COCKTAIL SAUCE"
3: eventually manage to pawn him off on a customer service clerk, who takes him back down the aisles. When he returns... lo and behold, it's fucking cocktail sauce.

 

Customer comes to drive thru to drop off a prescription.

"Okay, when would you like to pick this up?"

"Can it be ready today or tomorrow?"

"Yeah, we can have it this afternoon."

Customer... doesn't really do anything.

"... so yeah, we'll get working on this for you."

Customer proceeds to wait in drive thru for five minutes. And doesn't look like they plan on leaving. I go back to the window.

"Hi, did you have a question or something?"

(Something about asking when he can pick prescription up)

"We can have it ready this afternoon, sorry, I thought I said that."

"Do you want me to just wait here?"

"Well it's going to be like 45 minutes, so no."

"Okay, I'll come back tomorrow."

You didn't say you wanted it right away. You didn't ask how long it would be. You asked if we could have it today or tomorrow. You fucker.

 

Also, I want to arrest or murder the next customer who eats food before they pay for it.

 

Ooh, I'm sure I've got some good ones from running the school's tech support board. Give me a sec.
Ah, here's a good one. This is a troll but it gave me a good laugh.

Spoiler: textwall

Name : Jimbo Dimbo
Email : jimimimimimim@[redacted].edu
Message : Jombo Dombo, Congo Drombo

16:49
Oliver (Oliver Pennington) has joined the conversation.

Oliver (Oliver Pennington)

16:49
hello
what do you need help with?

Jimbo Dimbo

16:49
I've got a little problem with my congos

Oliver (Oliver Pennington)

16:49
?

16:49
Tony (Tony Zhaocheng Tan) has joined the conversation.

Jimbo Dimbo

16:49
U KUCK i LBUB TO FUC!@

Oliver (Oliver Pennington)

16:49
???

Jimbo Dimbo

16:49
wtf
16:50
Um
This wasn't supposed to happen

Oliver (Oliver Pennington)

16:50
do you need technical assistance?

Jimbo Dimbo

16:50
No, I'm fine

16:50
TM (TM Bill) has joined the conversation.

16:50
Nick (Me) has joined the conversation.

TM (TM Bill)

16:50
Lmao what is this

Jimbo Dimbo

16:50
Who are these people?

Oliver (Oliver Pennington)

16:50
idk

Nick (Me)

16:50
Then why are you here?

Tony (Tony Zhaocheng Tan)

16:50
You make no sense. Please come back only if you have a serious issue

Oliver (Oliver Pennington)

16:50
^^

16:50
Tony (Tony Zhaocheng Tan) has left the conversation.

16:50
Nick (Me) has left the conversation.

Jimbo Dimbo

16:50
This was just supposed to be a test

Oliver (Oliver Pennington)

16:50
?
ok thanks

TM (TM Bill)

16:50
Lol thanks for the laugh tho

16:51
TM (TM Bill) has left the conversation.

I have some other good ones but unfortunately my logs don't go back that far. I'll look for other good ones where logs exist

 

I once watched someone in line in front of me at the grocery store literally HAND THE CASHIER THE FUCKING PEEL FROM THE BANANA THEY COULDN'T WAIT TO PAY FOR BEFORE THEY FUCKING ATE

like holy shit what the fuck is wrong with you, why would you do that, why do you think that is acceptable

 

Is that a cultural thing of people doing that? Because I would honestly expect to get kicked out of the store if I did.

 

I don't work at our local grocery store but I see people eating the fucking grapes all the goddamn time and I hate them. They don't even eat and then pay, they just fucking snack on the goddamn grapes while they're in the produce section.

 

My grama used to 'test' a bunches of grapes by eating one to make sure they weren't too sour/bitter, I remember being completely mortified the first time I saw her do it.

Idk, I see people do it with bottled drinks at stores? It's semi ok I think? But not with fruit, that shit has to be weighed. Even in america where customers can basically do anything they want to staff, it's still pretty crass.

 

My grandma has been known to open boxes of animal crackers when she has a baby with her- it keeps the kid busy and not grabbing stuff off shelves. But she at least pays for them. And snacky stuff for babies/small children is the only stuff I've ever seen her open in-store.

 

I'm talkin 50-year-old dudes coming up to the counter already eating a candy bar, handing it to me half-eaten so I can scan it, then taking it back and eating the rest during checkout.

 

i mean, my aunt once did that because she was having a low blood sugar and couldnt wait, but i carry sugar tablets on me so i dont have to ever do that

(I sometimes still end up checking out early with like a bottle of gatorade but i dont start drinking it until i'm thru checkout)