Customer Service Thread

Customers who think you're lying for presumably shits and giggles are so baffling to me. The number of times I've had to point out to an irate customer that it would not be in any way in my interest to lie to them is just beyond belief.

 

"So for this recipe you're gonna use regular lettuce"
"...regular lettuce? Like, iceberg?"
"No, regular"
"Romaine??"
"Regular!"
"What kind of lettuce is regular lettuce"
"Regular!"

Turned out she meant iceberg, but. Oy. Now I see why we can't get anyone trained properly on salad bar.

 

Today sucked. Half the people working in pharmacy were floaters from out of town, we had a higher than normal number of prescriptions, we had someone leave work early, a customer yelled and cussed at me in drive thru, another customer claimed someone told her she could use her rewards points on prescriptions (you can't), the pharmacist got overwhelmed and had to take a break at one point, today just really sucked.

 

A slightly different kind of customer service, but a recent email exchange I had:

Student: Tell me what the elective courses are for Spring 2018.
Me: I don't have that information. Here's a list of all of the biology courses offered Spring 2017 (for reference) and here're the people you should actually talk to about this. (Thinking the student wanted to know the non-required biology courses.)
Student: No, I meant non-biology elective courses, like physics, and music.
Me: I really don't have that information, and I think you need to talk to your adviser about this.
Student: Oh, I thought you were my adviser.

No??? I am a TA????? That is not even remotely what I am?????

 

Had a customer yell at me because I informed them they needed a consultation on a new prescription.

 

If you're going to ask me where something is... please know what you're looking for

"where are yall hiding the powder at?"
"...uh. Do you mean... shower powder? blush? powder deodorant?"
"naw, you know, powder"
are. are you asking me for crack??? the world may never know, bc she refused to elaborate and walked off in a huff instead

 

See what I said above regarding duck strips and vibrators. Same thing happened.

 

Had a customer tell me that "every time you help me, there's a problem." Blaming me, personally, for a problem that I don't know how it happened.

(his prescriptions were billed to 3 different savings/insurance cards, he claims he has and has only ever had one card. If that's true, then who put those cards in his profile?)

Meanwhile, the debit card system, transaction canceling system, balance rewards system, check reading system, verify-this-prescription-has-been-sold system, and the pseudophedrine sales system were ALL down. It was a nightmare.

I nearly had a breakdown. Again. I don't know if I would've kept my job if that happened.

Later that evening, we had a customer who didn't have enough money to pay for all their items, and also thought the rewards points system worked like a credit card. Which it doesn't, and never has. Hey also didn't know the zip code needed to use their points, anyway, so I don't know why they thought using it like a credit card would work.

Then at 7:59, literally one minute before the pharmacy closed, we had a customer who needed two prescriptions that had not been filled yet. And it was for an urgent medication so we got guilt tripped into doing it.

Fuck this. Thank god and goddess I get a raise soon.

 

the world series triathalon is in my town saturday. how do i convince my boss to let me sit outside with a box of bananas and sell them for a dollar each?

 

[paranoia snip edit sorry]

 

Asshole.

 

I work in the dairy department of a grocery store. Our dairy wall, with the eggs and cartons of milk and milk-like products (mostly cream) crates with bag milk (spot the canadian folks!) back on to the big walk-in fridge (one wall is literally just glass doors with the racks and shelves behind them.

We had a situation where we'd been forced to face over 9 different kinds/brands of eggs with the generic low-grade ones, and being the sane people we are, we faced them with the cartons turned long-side on towards the door, as opposed to the typical way, short side on which holds more product.

The Idiots That Be have decided that this is a better way to display product ALL THE TIME now, because it never looks like the shelf is going empty.
What they fail to realize is that it's suboptimal for storage purposes, since prior to this, most of the shelving would hold 5-6 crates (15 dozen to a box, excepting a few weird ones). As it stands now, it'll hold 2-3 crates. Which means that the product in the fridge is going to take up more space in the fridge, the pallets won't get cleared as quickly and they'll be a pain in the ass to face, since you're no longer pushing or pulling a carton of eggs from Row B up to Row A, you're moving B to A, C to B, D to C and so on. But it looks nicer.

 

Customers not understanding what I mean and trying to find the words to convey what I mean can be tricky.

"Okay, do you have a prescription for the flu shot from your doctor? You do not need one, it just wants me to ask." Que patient saying they'd never needed one before, why would they need one now. I just said you don't need one.

 

http://simple-crabman.tumblr.com/post/165420799674/mmandibles-hey-is-that-a-giant-tooth

I feel like this tumblr post is relevant to this thread

 

Okay so you know how I've complained about customers who open and eat the food/use the product before paying for it?

Today I had someone do that with a pregnancy test. They came up with the empty box and paid for it, the test had clearly been... used. Considering how those work, I'd really prefer if they never do that again.

 

(shamelessly stolen from facebook)

 

Me at work rn. Although we have enough people, it's just that somehow they're not here.

 

@tickingnectarine Been there done that on the used pregnancy test, and plenty of people that thing the register is a great place to have a conversation with their friends about activities that can lead to one needing one of those tests. Each time my asexual butt is just like 'that's the grossest thing I've heard in a long time please either shut up or hurry up and leave."

 

five people are planning on quitting my work. we currently have about nine employees. honestly, this hell hole fucking deserves it.

 

Asparagus is on sale this week. Asparagus is also in limited supply this week, because our suppliers are either: A) in California, which is On Fire, or B) route through Mexico, which just had a massive earthquake.

Guess how many people have yelled at either the front desk or the poor floor guys in produce for us not having asparagus.