Customer Service Thread

My boss refused to let me go home yesterday when i was sick. out of spite i coughed on my hand and wiped it on every doorknob in the shop. fuck you, brett.

 

We require clothing to be freshly cleaned before our tailor works on it. This is a very standard and basic policy. The number of people who get personally offended is astounding.

 

My store, unfortunately, does not require clothing to be clean to be returned. This includes panties. There's been some horror moments.
Not to mention the person who tried to get censors off a bunch of the shirts in order to steal them by SPITTING ON THEM. i had to write all the damage claims and handle them and i'm just. -shudders-

 

I fucking haaattteee when customers do that shit. Theoretically we weren't supposed to take it back if it was dirty but take a guess at how well they followed that.

Not to mention we can't re-sell something that has a strong smell with it because some people have respiratory problems. I could always tell when they processed a return from a heavy smoker, though, because my throat would start closing as soon as I saw the cart they filled up for me.

 

Oh yes, the garbage we sometimes get for returns is incredible.

 

Mmmmmm nothing like damaging out a bunch of product that reeks of cigarettes. My favorite. l:

 

I don't do returns usually, but one of the guys at the customer service desk was talking about how some guys came in with some flooring that was obviously stolen from a job, which they were trying to "return" for in-store credit. So he decided to fuck with them a little.

Them: "We're returning it, its excess from a job we did for a guy"

Him: "Okay, just give me the phone number or account name and I'll refund it back to his account."

Them: "Oh uhhhh no it was our boss who bought it it was on an LAR (Lowe's accounts receivable)"

Him: "Oh, in that case if you give me he LAR number i can find the purchase and refund it back to him"

Them: "We uhhhh can't remember the LAR number can't you just give us an in-store merchandise card for it?"

Him: *pulls up the flooring item number but then edits the price to 5.00 rather than the $140.00 it had been*

Him: *totally bullshitting everything coming out of his mouth* "Well if you dont have a receipt then we can't be sure of when you bought it and we have to give you merchandise credit for the lowest recent price and it just went on clearance for $5.00."

Them: "We'll just keep it."

 

So today I got scolded for not going to clean and neaten my designated store area and instead standing, leaning against the counter and staring into the middle distance for like three minutes while there was no one coming to the registers.
I. like. ugh. I wasn't actively doing work for a few minutes of my job because i am on the first day of my period, dealing with constantly sore legs and back and also got a charlie horse cramp in my calf in the middle of the night last night which, as usual, was stiff and sore all day. The middle of my night of sleep where I got about 7 hours of sleep anyways because i had a closing shift at the same job. which, like, is a good amount of people for normal people but my dumb body really really wants 9 hours of sleep all the time u:
anyways so constant pain and not much nourishment because as usual i can't wake up well enough to feed myself before having to leave for work led to enough overstimulation that i was legitimately having trouble remembering all the steps to ringing customers up, let alone everything else to this job.
love that i got admonished for being in clear bad shape instead of you know. concern for my health.
i guess it has to be a day where i visibly have a panic attack over a slight work injury and cry in front of three different managers for people to take my health seriously

 

Customer: *Pitching a big ol fit about something stupid*
Head cashier, tired as hell because its 9:30 pm: *interrupting him* "You can leave now."

 

My hero tbh

 

More of a generalized work complaint, BUT:

PLEASE HIRE SOMEONE ELSE FOR THE LAB. PLEASE.
We had ten bloodgroups yesterday (mind, we have just like 100 and change beds, we bloodgrouped 10% of the fucking patients???) today are 18 surgeries. On top of this two manual blood cell counts (think like 30-45 minutes for each, without breaks so the MTA in question can't really do anything else until that's done) and 237 individual mandate thingies. Plus phone calls of 'we brought this urine down an hour ago why isn't it done yet' and of course you're not allowed to yell at them like 'we got more important shit to do that that'
It's too damn much for two people. I want a third person on this. Please. Instead my boss is retiring in January, leaving us understaffed and with my coworker who just started this February In Charge of this whole affair. I'm freshly out of vacation and I need another one again.

 

My second job, which i usually work two days a week in, was told they had to cut down their staffing by a decent cut. I'm like.. a pretty good worker here, I'd say, most of the co-workers like me and I actually always show up on time and do my job well (yes this is a sign that i'm above the bell curve; there are a few workers that never show up less than 20 minutes late and workers that will just leave their post to talk to people all day) aaaaand.. i haven't been scheduled at all for next week. l :
I have other ways to get some extra income but like... guys, plz.

 

I fucking hate that. At pretty much every retail or food service establishment there's this big push to save money on payroll by cutting hours. But the problem is that it always backfires because then there's not enough people and things don't get done. The good workers quit, the ones who can't get a job anywhere else stay, and it's just a total mess. Maybe if your sales are down you should focus on having a clean store that runs efficiently instead of keeping the minimum possible amount of people around to run the place.

 

Technically patients really aren't customers I suppose, but man some patients sometimes... Being a doctor would be so much easier with out them :P (not that I really think that or anything, but some can be really difficult)

 

exactly!!! like we already had days where enough people called out or whatever that we would be short-staffed, not to mention that the terrible staffing quality control means we're gonna have really inconsistent customer service. can't wait for when the one coworker who always gives incorrect information to guests is the only person working admissions, it'll be greaaat.

ETA: OH OH I FORGOT THE MOST HILARIOUS THING. to cut down on hours they're trying to require the EMT to cover the attraction access in the evening. They want. the professional emergency medical technician. to also be the person who stands at the entrance and scans tickets every five minutes. holy shit.

 

I feel like they're not even in the same galaxy as the point, there. Like, best case, someone's gonna get hurt and care's going to be delayed because the EMT needs to find someone to cover them. Worst case, they're going to have to defend this shit in the news after someone goes to the hospital or worse.

 

Not my store, but recently overheard a customer protesting to a cashier that they'd gotten ice in a drink they'd ordered without ice.

The drinks at this restaurant are entirely self-serve from a freestanding machine.

 

Okay, multiple things. Thing one- someone tried to break into the store at 4 am on Saturday morning. They broke a glass panel on the door, which is now covered by plywood on either side. They didn’t get in, the alarm scared them off, and no one was hurt, but holy crap.

Thing two- we had a customer come to the store at 7:15 to fill a prescription. Not only does the pharmacy not open until 10 on weekends, but the store itself doesn’t open until 8. The doors were locked, the only reason we were even there that early was to put up sale tags. And the sign with our store hours is between the two entry doors. If she had just... looked one foot to the left... she would’ve seen it. I don’t understand why no one reads our signs.

Thing three- I was ringing up a customer, asked if they had a rewards card, and they said “hell no! And I’m not giving you my credit card either.” :)
I’m not sure what I did to upset you, but I’m sorry?

 

Fresh hot Hospital complaint! In lieu of one of our docs actually

Patient comes in with a fuckoff huge bruise on her leg. The bruise is four days old (why do people sit on stuff for 4days and then hit us at 10pm on sunday??? We're a small Hospital we only got one surgeon and one non-surgeon in on weekends!) and there's a history of coagulation problems. So doc starts the usual questions.
And the patient just... Goes off on her like how dare someone that sleep deprived even work (doc is not actually that, 's just her face) and can't she See what's wrong and she's /leaving/.
By that point the bloods already down in the lab, i punch it into the system when i get the call from ER ER that Patient left and i can cancel everything. So i do and head back upstairs.
I'm not even sat down again when doc calls. Patient is back and is now begging to get examined anyways. So doc's gotta be nice now despite just gotten bitched out by this lady and i gotta track back down and un-cancel and run everything.

And just...what is wrong with people??? Stop yelling at the poor doc they work hard and do their best, most of all stop yelling when they're doing exactly what you came for??

 

Oh yeah. Patients can be the woooooorst. Seriously.