Customer Service Thread

Also we're about to start accepting a coupon that gives people $50 off $150 but can only be used once per transaction, and most customers that have these have several.

This is going to be a fucking nightmare.

 

Wait why do they have multiples? Isn’t there a limit per customer on them?

 

We were giving out one for every hundred dollars spent for the last two weeks. In a store where we often have purchases of over a thousand. Our marketing department is... not smart.

It gets even better, because our commission is tiered based on how large a transaction is, and our ability to keep our jobs is based in part on things like the number of items per transaction. Someone's going to have to hold me back if we get a concerned email next month about how bad our stats are.

 

how do you stay sane when you have to walk 50 people a day through how to run a chip card through the machine
also: "it's different everywhere you go!"

 

IT scripting, basically
I've scripted like 90% of my register work tbh

 

Spoiler: sample chip walkthrough

>The shiny square on the FRONT of your card goes in the slot (you would not imagine how many people think their security holo is their chip)
>(optional, not always applicable:) That error message just means the machine didn't catch your card right, please take it out and put it back in
>Yes you can get a cash back amount not listed, hit the "other" button/If you don't want cash back, just hit "none"
>Please enter your PIN/If you don't have a PIN, just hit the green (enter) button.
>That's the amount confirmation, just hit "yes"
(If customer hits No on confirmation:) >Were you getting cash back with that? Type in [full total, including cash back if applicable] and hit the green button, then be sure to hit yes when it brings the confirmation up again.
>Here's your receipt (and cash back if applicable), have a good day :)

 

I've totally said "it's different" but that's just because there are at least two places I buy stuff from that have chip machines but the chip part isn't enabled, and I am deeply anxious when I talk to sales people (even when I Was a sales person)

 

I have a chip and am a shopaholic. The only question i have ever had to ask was "is the chip reader working?" And other than that literally every chip reader ive used has been exactly the same

 

the only difference ive experienced with chip readers is whether or not the little "you did it!" sound is a terrifying scream or something more pleasant

 

I was confused fairly recently because there seems to have been a switch from readers where your card goes in the top, stripe up, or in the bottoms, chip up. And I could not reliably recall which was which, but now theymostly seems to be chip up

 

For a while, the chips crashed our systems, it was terrible

 

Our system has people sign at the end, after taking their card back. I suspect it's to keep people from forgetting their cards, but it confuses everybody.

 

On the other end of customer service, Mom and I went to burgerville last week and got fish and chips, and the cashier asked us if we wanted the fried small, medium or large. Not only does the menu board not list the prices with the other sizes, we’ve been going to burgerville (including ones in other cities) for a decade and no one has ever asked us that. The cashier was just as incredulous as we were, but I’m serious, no one has ever asked us what size fry we want with the fish.

 

christmas complaint of the day: we have surgeons who only operate in our hospital and don't like work there otherwise. Usually it's hip or knee joint replacements. So today. I get blood grouping for tomorrow. The 29th of December. The last workday of the year.
It's four bloodgroups. The surgeon wants two units of blood crossed of each of them. 8 units of blood. The hospital has like 120 beds total. Does he think we have that stuff on tap or?? (8 units isn't like our whole stock but it's p close if you exclude the backup O neg)
Cue boss starting to phone around for the responsible doc to talk to him some because please no. We don't have the capacities for that. I mean we could make them, but chances of actually putting all those units to use before they go over date is slim and then we get yelled at for wasting hospital resources (plus we almost never give out blood for hip or knee joint surgery. The crossings virtually always run out. And yet here we were.

 

I do not have an encyclopedic knowledge of which of our 600+ stores might have a specific coat in this size. Yes there is a way to get it here, it's called ordering. Yes you do have to pay for that, but since the coupon you want to use expires this week anyway, that is still your best option. No the lack of this specific suit in this size is not a plot to aggravate you, specifically.
2 hours past when I was supposed to go home

 

It’s very frustrating when customer use words differently than I do, or differently than expected. It makes everything harder. I work at a pharmacy. Today I had acustomer say she “already paid for this prescription” and “have confirmation for it from PayPal.”

The patient has a paypal credit card. And also seems to be under the impression that she paid her copay when she got a partial fill for the medication. There the problem is that didn’t happen, we have no record of the partial fill being picked up. but that’s very different from “the customer seems to be saying she paid for this medication in advance with PayPal.”

 

Today a kid puked right next to my station.
The good news is I'm not as much of a sympathetic piker as I feared I might be, I only got moderately naseous.

 

That was one of my worst fears in retail. Thankfully I only ever got the blood (most of the blood, I think I found most of it) and occasional 'that's probably not pee- oh wait this is retail it's pee' stuff. And other body fluids.

 

Shout out to the lady who chilled patiently for like an hour while I called people to sort out her return and wasn't even a little bit mean about it.

 

Spoiler: glitchy text

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