Customer Service Thread

I rang up a guy today and when he signed the card machine instead of writing his actual name he just drew a smiley face and i said “Haha I like your signature” and he said “Thanks I work in information tech and I’m never going to give a machine my name for the rest of my life”

 

Customer: Can I be helped by someone else? Who is not you?

My visibly trans ass: Oookay, may I ask why?

Customer: Because I'm the customer and I say so.

Me: Well you're welcome to wait but as we're busy it may be a while.

He then proceeded to stand there for almost an hour.

 

Hospital complaint double whammy time!
1) get told to do a manual blood cell count on a patient with low leukocyte numbers. Already no fun because it takes forever to find enough cells. Coworkers spents half an hour on this, comes across increasingly weird cells, decides to call the doc and see how pressing the Man.BCC is. Get'S told that oh actually the docs have figured out what the patient's problem is and don't need the man.BCC anymore anyways. and just.... forgot to tell us this, despite specifically ordering us to do the thing.

2)We're actually getting a new machine for the BCC tomorrow, since the one we have is old and has recently been acting up a lot. So interregnum boss calls around the house to make sure the docs know they gotta have their samples downstairs by 10am tomorrow or it'll have to wait until the new machine is installed. Estimate time frame: 10am to 1pm. So she calls around and calls this one head docs, and his reaction, his fucking reaction, is to ask 'can't you do that at night?!' in the rudest fucking tone.
Like yeah sure! We got technicians and IT people on standby at midnight but we#re doing it during business hours just to personally inconvenience you!

 

Last night we had a customer in drive through whose insurance coverage wasn’t working for some reason. The prescriptions’ total cost was roughly what I earn in a week. The pharmacist was already on the phone with the insurance company in question for another patient so we’re like “do you wanna come inside while we talk to the company and sort this out?” And they’re like “no, I’d rather pick up the prescriptions now.” It’s like. Dude, we’re literally already talking to them and this is triple digit expensive. You sure? And he was sure.

Must be nice to have that kind of money.

 

customer was walking around looking confused
me: can i help you find something
customer: im looking for bacon vodka. i asked your manager and he said you dont carry it.
me: ...then we dont... carry... it...
customer: it makes great bloody marys.
me: we... dont carry it... sorry...

 

Hey. Hey parents. We're in the middle of a 7-15 inch snowstorm? WHY ARE YOU BRINGING YOUR CHILDREN TO THE MALL TODAY

 

Lol @ the confused and pissed tourists at the mall of America as I was leaving today with all the stores closing early. Yo we're literally in a major snow storm employees don't live at the mall. Let us go home safely plz

 

Okay- we had a customer who was out of their medication, we requested more refills from the doctor who originally wrote it. They denied the request. The patient comes in to the pharmacy, I explain the situation. The patient says they can’t get in to see their doctor again until next month, but she needs more medication. I explain to her that we can’t do anything without a valid prescription for it. She says she has a prescription for it, it’s at home. And I’m like... we can fill that. Just. Bring it to the pharmacy.

If you have a prescription for a medication you’re out of, why didn’t you bring it with you when you came here?

 

Another one. We have a customer who needs a medication, has the prescription. But the doctor didn’t write how many to dispense so we can’t fill it. We called the doctor. We faxed the doctor. And she’s asked at least ten times to see if we’ve heard from him. No, we haven’t. We’ve told you this. It’s stressing me out, please stop asking, we’ve done everything we can.

 

had an old woman come through my line today, and on the credit card slip she wrote, under her signature, in all caps, ADOPTION NOT ABORTION!

I finished checking her friends out, and then when i was alone I took a sharpie and scratched it out, muttering something salty and bitter under my breathe about 'not in MY goodwill'

 

This is the wrong thread for me to respond to that but boy do I want to.

 

Me: yay a retail shift where I don't get bored out of my mind
Coworker: hey can you break me at boring, isolated position?
Me: sure, Seeya in 15
Coworker, 20 minutes later, over radio: hey I'm helping at access since the next persons not here yet, can you cover me a few more minutes?
Me: sure, no problem
(Access, on slow days, can usually be covered in the evening by the admissions person, and usually is on weekdays)
Coworker, literally a minute later: hey access isn't coming, can you just cover snack shack till close?
Me, literally so bad at life I can't say no: uh... Sure I guess

2 hours pass, we have like 10 customers in the attraction, I am at a food station and have a cold, the attraction closes in an hour and a half and I have confirmed with my manager that I can call coworker back if I want whenever

Me: hey can you come back to this post?
Coworker: oh, uh, I thought you were doing it to close
Me: yeah, sorry, I have a cold so I don't really think I should be doing this too much
Coworker: -something somewhat unintelligible over radio that might have been an 'ok' but idk' and again, too much awkward to ask for clarification

Half an hour later, coworker has still not shown up. I swear to god.

 

She never did come take over but my manager saw how tired and sick I was and insisted I go home 2 hours early, so that's nice I spose cx;

 

Winneressed? Warm wishes, dude.

 

I got evaluated at work today and somehow my lazy, uncommitted, champion shirker, ten minutes late every single day ass is doing the best out of everyone there and they're very pleased with my work ethic and dedication. are my coworkers really that fucking useless? survey says: yes.

 

Blake (manager): our only complaint is that you're late a lot.
Seth: yeah, that's just kind of who I am as a person.
Blake: just... try to be on time more often. You've never actually missed a shift, so it isn't a big deal, but being ten minutes late every day doesn't look good.
Seth, externally: sure, cool.
Seth, internally: it will be a cold day in hell before I rush my morning routine for you, you pint sized fuckboi.

 

the other cashiers are all high schoolers or in college, so I'm their saving grace on mornings..and most of the week since they all want to work like 15hours a week.

but they are ahh....not the best haha. they're always making a mess of the bags that i clean up because i have some mild pride in my work, ann....thats the biggest gripe honestly, i hate coming in to find a pile on the floor or in the trash. kiddos, it takes like two seconds to do this right, your excuse that it happens when you're checking out a bunch of people at once is bull. we are often running out o our larger bags because of this which is a problem cause we often have folks who want their larger stuff bagged, or get a whole cart full of clothes, and its nicer to just use two big bags than six little ones

i know i should talk to them instead of simmering, but i don't see them as often since they don't hire more than one person per shift in the winter. i actually had my boss offer me the day off cause payroll is short today. anyway i will try to talk to my cworkers when i can, i don't want to resort to notes, it seems passive aggressive. but damn do i want to some days

it seems like a lot of griping over a small thing, but when you make more work for me and i KNOW it was easily avoidable it grinds my gears. and when corporate comes in to check us out it is always better to have a cleaner workspace

and to check the fitting rooms and sign off on that log more often than once every three hours grumble grumble....they always notice and our store gets in trouble, ya wee shits

 

Manager. Manager please. If you "don't have the money" to schedule us for more hours, paying us overtime is really not the most efficient way to do things. Just give us the 8 hour shifts to start with, it'll cost you less and we'll stop having to either rearrange our days to stay late or scrambling to catch up on our next underscheduled shift.

 

I neither control the admittance policy and price of admission for this attraction, nor do I control the placement of bathrooms in the mall. 'I'm just letting you know, it's a problem' is not a helpful thing for me or anyone else in this facility.
Like, what am I supposed to do? Just let anyone who says they need to use the bathroom into the facility? I cant leave my station to make sure that's all you do, and it's not like there's anyone stopping anyone from treating being let in to use the bathroom as a free pass. I can't let anyone in without a ticket because that's how creepers get in the childrens attraction.
Just. Please. I know it's frustrating to have to drag your child a few hundred feet to use the bathroom. It is equally frustrating for me to be berated daily for trying to not do things that would get me written up.

And people wonder why I hate doing access.