Customer Service Thread

Restrooms at work are for customers only. we have a sign on the door that says that. we have signs on both bathroom doors saying that. The number of people who walk in and use our bathrooms anyway fucking infuriates me, and last night i was closing alone and had to do something about it.

Person: *walking out*
me: restrooms are for customers only
person: what?
me: our restrooms are for customers only. you can't use them unless you buy something
person: so, what, you want me to buy something just to use the bathroom?
me: that's what "restrooms are for customers only" means, yeah.
person: i didn't know that
me: you passed two signs saying that on your way in
person: i only have one eye
me: do you need depth perception to read a sign at eye level?
person: you don't have to be rude
me: apparently I do. now are you going to buy anything or not?
person: what do you want me to do, here?
me: buy a soda. it's the cheapest thing in thing in the store.

he bought a soda and threw it away. i told my manager about it the next day and was like "sorry i was rude to him. it just pisses me off" and my manager was like "no, be rude to people who do that."

 

Ohhhhhh my god the kid of the general manager is such a fucking brat, she's a terrible worker and acts like she's a manager. She literally said I 'still have a lot to learn' because I correctly stated our official policy to guests that we sometimes have exceptions to, and I said I've been working there like 7 months. This is the easiest retain job, I've literally talked to a manager about this policy, you literally looked up from playing flash games on a register you're not supposed to be on to tell me this, please shut the fuck up.

This is why I don't work weekends. All the awful high schoolers come out of the woodwork

 

i love it when managers tell you you can be rude to some people....peace washes over me

 

Y'know i vehemently deny having anxiety but today i had over 10 people backed up at my register (on the far end of the store away from the main registers) because I was too scared to get on the intercom and call for a backup cashier to my area. Like. Full blown nearly-hyperventilating, lightheaded, hands shaky, hear trate thru the roof, NOT because i had a line of customers, but just at the fact that I'd have to TALK, OUT LOUD, OVERHEAD, and people would HEAR ME, what the fuck is up with that. How do i make it,,, stop

 

I don't know if my coworker is being useless out of spite or if she actually doesn't know how to do her job after 4 months, but it needs to fucking stop

 

Some dude upset because we won't replace his old worn out shirt he got 2 years ago: "well maybe if you won't satisfy me I'll take my business elsewhere!"

My boss, who is about to retire and no longer gives a shit: "sir i don't like being threatened, shop here or don't."

 

a woman came in and ranted about her dead dog. she changed her story multiple times and may have brain cancer. she cried on me. i'm a CASHIER I'M NOT PAID FOR THIS

 

People who get bitchy about sauces need to fuck off. People also need to realize that not only do I not care about you or your order but that I actively hate them and do not wish to speak more than I must.

 

Go get food fucking elsewhere if you want a quarter pounder. This id wendys cockbite.

 

I've had people that wanted to order mcflurries too. And then there was the lady who asked for mcnuggets. Like a mcflurry I can get I suppose as it is a specific treat that you might want (that isn't served at fucking wendy's) but mcnuggets. Really. They're just nuggets. Just say nuggets. Is this how people in Europe feel when we call tissues Kleenex all the fucking time.

 

Earlier today we had 140 prescriptions that needed to be processed. At once. Even if we did one prescription every minute and nothing else comes in, that’s over two hours of work to do. Today. Was. Hell.

 

Oh god do I have a story for you guys when I have the spoons to write it. Here’s a preview- we had a customer refuse to leave the drive thru lane for twenty minutes.

 

@tickingnectarine ahahahhh -sympathetic crying-

 

Alright, so first we’ve been having technical difficulties with our computer system since we opened on Monday morning. There have been chunks of time we can’t even access information on patients from other pharmacy locations (or the ones that got bought out when Competitors Pharmacy closed). Even when we do have that functionality, everything has been running slowly, and sometimes the insurance billing system just doesn’t work. So that’s been terrible.

We had a customer come to the drive thru lane to pick up and drop off some prescriptions. We had four of their five prescriptions ready, one of them had got stuck in the insurance billing system so we needed another 10 to 15 minutes to fill it. And the script they were dropping off was for C2 Controlled Substance pain reliever.

At this point the patient is already upset. I’m like “okay, so we’re still working on one of your prescriptions, that will be done pretty soon. When do you wanna pick this new one up?” And she says she wants it “now.”

I explain to her, ma’am, this is a C2 controlled substance. It’s kept in a time delayed safe for security purposes and there are extra steps that have to be taken to fill it, it could take up to 45 minutes. And she says “well you better start working on it, because I’m not moving.”

I reiterate, we will get this done as fast as we can, but this one takes longer than usual. I ask if there’s a line behind her. She says there is, but she refuses to move.

And I just fucking snap a little bit. I put the phone down and go to the pharmacist. “Hi, we have a patient who refuses to leave the drive thru lane. Do you want me to go outside and tell the other customers? Or something?” :)

The pharmacist steps over to talk to them. I can’t hesr what the patient says because I’m not on the phone now. The pharmacist keeps stopping mid sentence so obviously the patient is cutting her off. She tries to explain the same thing I did, as to why we can’t get it done “right now.” But she still refuses to move. The pharmacist tells her three times- “okay, if you’re not going to listen to me, I can call a manager over to explain it.” So we do that. At this point the customer is more angry, I’m on the verge of an anxiety attack, the other techs are mad, the pharmacist is mad, the other customers are mad (at the drive thru lady, thankfully).

The manager comes over and gets on the phone, once again explaining (as best as he can, he doesn’t usually work in pharmacy) that we can’t fill this prescription immediately. The customer still refuses to move. At some point during this conversation, the decision is made that the customer will take the pain reliever prescription back and get it somewhere else. So we go ahead and fill the other prescription we had in progress, ring her up, give her the script back, she threatens to quit coming to or pharmacy forever. And finally, finally she leaves. After twenty minutes. Fuck you. Fuck you, bitch. You immature brat. Fuck you.

 

Fave thing when working at a hospital: when the doctors call and demand stuff to be done that's already in the works but not done yet. Give us 5 more minutes. please.

Like, if you bring us blood at shortly before 12 it takes ten minutes to centrifuge down. Then it goes into the big analyzer, which needs about twenty minutes to half an hour, depending on the parameters the docs want. 40 minutes if the machine decides that it needs to remeasure something. Then it goes into the other machine for the parameter that takes another 20 minutes. If we KNOW that you want something speedily, we can put it into the second machine first and go the other way around cause it's quicker.

But if you dump blood in at shortly before twelve and don't tell us that you need shit in a hurry we will put it into the first machine with everything else. and take a fucking lunch break which we're legally required to have. And then the thing goes into the second machine after lunch break when we sort everything out again.
So you ca shove your bitching right back where it came from on how the sample's not 100% done at 1:30 pm. We can't read minds, fucking tell us if shit is pressing.

 

TW suicide mention

Spoiler

The oppressive truth that I will never catch up with the amount of work that has to be done makes me want to kill myself. I will never be done. I will never be good enough. The work never stops. All I can do is keep my head above water.