Customer Service Thread

Favourite thing: Patient has been in hospital for 5h with the docs discussing whether or not to open him up but i only get the bloodgroup for the surgery when the Patient is already on the table by which time it's naturally an emergency.

 

The single most annoying thing (among lots of other annoyances) about our laboratory is that they don't call when the results you're expecting for some reason can't be determined from the blood that was sent in. They just put in the computer that the results weren't done and then nothing.

They flagged a sample as hemolytic tonight and instead of calling someone at A&E where the patient was located (because you know, that's quite important information!) they did squat until the A&E specialist called them. And then the blood samples had to be redone and there was another HOUR long wait for the results to come back.

Seriously, the lab at my hospital needs to get its shit together.

 

There's nothing quite like a grown ass adult getting frustrated, then throwing things and swearing like a toddler.

He was a difficult size, which is not usually a problem, our size range is pretty wide. I actually love helping people with sizing issues mostofthe time because it's awesome to watch them get excited when things actually fit. This guy though had a shitty attitude the whole time, wanted something very specific, and wanted it right away. Oh, and he didn't want to spend any money.

 

Oh my fucking god today has been hell.

All the scanners broke so we have to type in everything manually. All the registers crashed for 20 minutes so we couldn’t even do that. Lines out into the aisles. We had one customer for a specialty medication with two insurances who wouldn’t leave for three hours. It took two pharmacists and two managers three hours to get her to leave. I was so close to flipping out on someone it’s not funny.

 

I'M A STOCKER, NOT A PHARMACIST
PLEASE DON'T ASK ME MEDICAL QUESTIONS, I JUST PUT BOXES ON SHELVES

 

We found a pair of worn underwear on the floor last night. Not a brand we carry. Why?

 

Oh that’s nasty.

 

I have to get a new job before I get taken away by the police again.

 

explain

 

Suicidal ideation and a panic attack.

 

(Ringing up a customer)
Me: do you have a Store Rewards card?
Customer: no, but I have this RX discount card.
Me: ...okay, sure.

The Store Rewards card is not insurance and insurance is not a rewards card. The insurance is to cover the cost of your medication, the rewards card is for customer identification (or we can use your full address and phone number).

 

Positive example today: last monday during my oncall shift, one of the out of house docs had major problems with their IT so they couldn't assign or print Barcodes onto anything. They called ahead and i agreed to do everything offline upfront and once their system was running again we'd type everything in proper. It was a bit of a paper Explosion but doable and otherwise they'd have to scrap the samples.
Today the doc himself came by to say thank you and brought us both a box of raffaello and merci chocolates for getting their potatoes out the fire.

 

About half of my new coworkers are black women, most of them with very thick aav accents. Thanks to echolalia i code switch *very* easily and have a bad habit of automatically switching to whatever dialect the people around me are using. When i first started i had a slight british accent because that happens when im nervous. Since then ive mostly switched back to my normal voice, and now it’s a CONSTANT fight not to emulate my coworkers speech patterns and keep my little white girl voice

 

Apparently, I'm gonna need to learn Italian by, uh, two weeks ago. I took it in middle school and Corsican is vaguely mutually intelligible, but that's gonna be kinda annoying given I'm basically out of spoons most of the time.

 

creepy dude flirted with me today. like. my dude. i helped you find a candy bar. that's my job. piss off and eat your overpriced chocolate, sad and alone, and stop hitting on everything you encounter.

 

I had four customers tell me I smell really nice today

I haven't showered in three days.

wtf

 

Oh no.

 

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