Customer Service Thread

I know it's not exactly customer service, but I had to admit a patient to the ward on Friday. I went to chat with her to hear why she was being admitted, and what her symptoms were, and she just kept calling me the Dutch equivalent of 'honey' and 'love' and 'sweetheart'. -_-

FFS, I am your doctor, not you honey, not your love and most definitely not your sweetheart.

(I seriously don't think I can convey in words how exceptionally out of the norm language like that is for around here)

 

I've had customers write checks for a lot of amounts. Lots of high ones, lots of low ones. Some under 5 bucks.

This week I had someone write a check for exactly five bucks.

 

I had two interesting customers yesterday. One older man that seemed to think that when we told him that the bacon bits are in the canned food aisle we meant the aisle with the canned dog food.

The second was right before closing and was your stereotypical punk with a rainbow baseball cap that I thought at first glance was his hair. A studded leather biker jacket that was covered in pins of various metal bands and a few other odds and ends over every possible spot including two very large patches of an anarchy symbol and a band that I can't remember that started with an M and had the word death in it on his back

The one that made me smile was the ghostbusters style logo on his shoulder that had a swastika in it.

 

If you see the n@zi again, call the cops or punch him.

 

I might be misreading that, but iirc the Ghostbusters logo includes the whole cancel sign - and by swastika in it I took that to mean it was cancelled out. "Anti-Nazi".

 

Yeah that's how i was reading it too.

 

Wouldn't be a lot to smile about if it was a not-crossed-out swastika.

 

Yeah it was a anti-nazi symbol. I'm just bad at explaining

 

Oh okay I get it now

 

I have a coworker who's not exactly new. She's been with us for about three months now and was at another pharmacy doing the same thing for a good 5 years before we acquired them and a few of their employees. Anyway, whenever I work with her I do front register and she gets put in photo, and I'm not sure she knows she's supposed to, you know, run the photo lab while she's doing that.

Photo's closing job is kind of everything, straighten up the store, trash, bathrooms, restock coolers, etc, because the photo lab is really slow 11 months out of the year (this being the other month, when everyone wants christmas cards printed). Most of the time I've just been walking back and printing off the photos as they appear in the computer. It's not a complicated job, or a time consuming one, unless you're also trying to run the front register during the busiest season for both parts of the store.

I've asked her if she knows how to do it and she says they say they're going to train her on it soon. In the mean time I guess I just have to do two people's jobs, because god forbid she work the front register for a night.

 

Me: answering the phone at work: thank you for calling Walgreens. This is Seth, how may I help you?

Caller: Seth! I’m so glad I got you! You were so helpful the last time I called. I saw this laptop bag today and the person carrying it said they got it here. Do you know if you still have them in stock?

Me: Last I checked Walgreens doesn’t stock laptop bags, but they might be a holiday item. I’ll go check for you. Hold please.

Me: *goes and searches the holiday gifts aisle, the electronics aisle, and the misc aisle because it’s a slow day*

Me: it doesn’t seem we carry laptop bags here. Are you sure they said they got it at Walgreens?

Caller: wait, walgreens? But I called Costco! I thought you said your name was Seth. You’ve helped me before.

Me: This is definitely walgreens, my name is Seth, and my job is to help people over the phone.

Caller: oh, that’s so funny! What a funny coincidence!


She called back two more times trying to get costco before I recommended she google their number

 

we work for the same company

 

Do people leave their brains at home when they come to your walgreens too? Because the number of stupid things I get asked every day is... disheartening

 

Oh god yes, a lot of them do. And so many customers upset at us for things that aren't our fault.

 

God. I’m looking forward to an angry call at some point tonight. We don’t sell wine because my state’s liquor laws were written by lunatics, but we do sell sparkling grape juice during the holidays.

Woman buying sparkling grape juice: do you know if this is any good? Like a good vintage?

Me: well, it’s grape juice.

Her: ha! I guess so! And thank you for not asking for my id. Everyone down here is so uptight about getting an id for everything

Me: ma’am, that’s grape juice.

Her: I like your attitude, kid. Merry Christmas!

And she left. I warned my boss that we might be getting an angry call later tonight. Hope she finds her way to an actual wine store sometime.

 

My feelings on this season are as follows:

 

Today fucking sucked and I hate people.

 

WHO PAYS A $14 BILL WITH A HUNDRED AT EIGHT IN THE GODDAMN MORNING

 

Satan

 

why are you tugging on my door and glaring at me? look around, literally none of the stores in the mall are open except tim hortons, go away