Customer Service Thread

Discussion in 'General Chatter' started by tickingnectarine, Aug 27, 2016.

  1. Mossflower

    Mossflower Well-Known Member

    That is amazing!
    • Agree x 2
  2. yeah, that's a good one I gotta say.

    So, at my job, I work at the pharmacy and a lot of customers (rudely) just tell me their surname when I ask them how I can help them today. With that context:

    Me: "Good afternoon, how can I help you?"
    Customer: "Uh, Mann?"
    Me: "Well I'm fine with any pronouns, but sure."
    • Like x 3
    • Winner x 3
  3. Saro

    Saro Where is wizard hut

    Everyone should be like me at the pharmacy!! I say hello and then tell them if I'm trying to pick up or drop off! Then I say thanks and wish them a good day at the end!!!
    • Agree x 9
    • Like x 1
  4. Mossflower

    Mossflower Well-Known Member

    Have I got a story for you guys. We had a customer today that I'm still not sure if she was hearing voices or not from the way she was acting.

    So it's the end of my shift and a middle age woman with the typical haircut dyed black. Nothing out of the ordinary at first though she seemed a bit off in a way I can't place. So she starts looking for her money while I was ringing her up when an older woman comes up to the register asking how much the can of biscuits she had was and if we had more cottage cheese in the back.

    Me: No what's the the coolers is what we have. (I turn to the assistant manager.) Do you know how much those are?
    Asistant: I'll scan it for you and see.
    Strange woman: Yeah you better.

    The three of us look at her like she's crazy but I chock it up to her trying to make a joke. After I finished ringing her up she's still looking for her money leaving me to just stand there a bit awkwardly while a line starts to form.

    Strange woman: Are you empty?
    Me: What
    Strange woman: You are because I'm full of Jesus and you aren't.

    Cue me standing there looking dumbfounded and wondering if she knew something since while I'm not open about it I am queer and a wiccan so she's not wrong I guess? The assistant manager threw her hands up with a "I'm done." and started helping to get rid of the growing line by ringing people up at the other register. I think she realized she said something she shouldn't have because she goes. "I didn't mean to be rude to you." I highly doubt she meant it.

    A couple more minutes later and she's still looking for her money and the head manager had came over to see what the fuss was about and was glaring daggers at her over my shoulder.

    Strange woman: I'm not a loser and neither is him.
    Manager: Excuse me?
    Strange woman: Oh not one of you guys.

    My manager had that voice she gets when she's about to kick someone out of the store. Thankfully she finally found her card and took a couple tries to get it to work without saying anything else weird because I think if she had she would have been banned. The three of us and the customer that was behind her shared a collective WTF moment at her expense and I clocked out for the day.
    • Witnessed x 9
  5. theprettiestboy

    theprettiestboy wombatman

    ah, one of Those
    • Agree x 1
  6. Sethrial MacCoill

    Sethrial MacCoill Attempts were made

    What my shift lead said: “do you want to do the cooler or the medicine bay?”

    Both are huge jobs. I chose cooler because I could listen to my music doing it, spent a couple hours restocking drinks and ice cream in the freezing cold.

    Today I found out what she meant was “which one do you want to do today? Because you’re going to do both and it’s going to get in the way of your closing work two days in a row.”
    • Witnessed x 12
  7. Sethrial MacCoill

    Sethrial MacCoill Attempts were made

    Yesterday I had someone whose age I couldn't tell try to buy cigarettes! We're supposed to ID every single person, but for some people I don't because they're obviously ancient and wrinkled and have been smoking since the great depression. I'm only barely exaggerating.

    Him: I don't have my ID. Can I just tell you my birthday?
    Me: ...No. Sorry. You don't look old enough.
    Him: You think I would lie about my age?
    Me: People do all the time. It's not that I don't trust you. I don't trust anyone.
    Him: I was born in '71!
    Me: Mmkay. Still need that ID.
    Him: I'm turning 40 in like a month!
    Me: I trust you less and less with every word out of your mouth.
    • Witnessed x 5
    • Agree x 2
    • Winner x 1
  8. Sethrial MacCoill

    Sethrial MacCoill Attempts were made

    Like do they think I was never in high school? do they think I never tried the same tricks? Do they think they invented being tall and wearing a hat? The very least they can do is get their math straight. Fuck, man. I'm not stupid.
    • Agree x 2
  9. Enzel

    Enzel androgynous jrpg protag

    Shout out to the craft store cashier who complimented my hair today and also was super sweet and patient with me when my card got declined 5 mins after closing and i got increasingly distressed and embarrassed. Also i tried to return something they didn't carry by accident, which was only discovered after the upc was put in by hand. Will give maximum points on customer experience survey. I have become what i hate most.
    • Witnessed x 2
    • Like x 1
  10. Re Allyssa

    Re Allyssa Sylph of Heart

    I got to pull the supervisor card at someone last night. Rambly story incoming

    Customer bought a thing from Bed Bath & Beyond. We also sell the thing. He called us trying to get a return or something.

    At first I was like giving the regular spiel "oh yeah we have better SEO so our website comes up before the manufacturers a lot. Here, let me get you their number"

    And at first he seemed fine with that. They didn't have a public number on their website so the only way to do it was through email.

    Then he started going on about how he found our number next to their email (he couldn't have been on their or our site because I had both up in front of me). At one point I ask him what the url is for the page he's looking at, he's trying to insist that it's their page and then he goes "so it's www got [the beginning of our website name]... Well still your number is there!"

    I was like did you try returning to BB&B? "Yes but that they wouldn't take it." (Me in my head "then you're SOL buddy")

    The thing is if he was our customer I would've sent him a new one no questions asked bc it costs like $20 retail.

    I told him I like 5 times since he didn't buy it from us, I can't do anything. "You're not going to stand buy your products!!!?" "You didn't buy it from us" "but you sell it" "Yes, but we don't have to accept another store's return (maybe not those words)"

    He started getting mad and was like "so you're not going to help me!?!" "No, sir. You're not our customer so there's nothing we can do. You could try calling BB&B to see if you can get a different answer, you can try the manufacturer email. But I can't help you"

    He starts accusing me/us of having a nice little scheme going, there was some bit of an talking over each other and he was like "can I talk to your supervisor" "SIR I AM THE SUPERVISOR" (not so much shouting as trying to be heard and also firm)
    "no, listen get me your-- [soft voice] your the supervisor?" "YES SIR" "well. Um. Thank you for your time" "[back to bubbly voice] No problem. You should really try the manufacturers' website." "Okay thanks bye"

    My co-workers were in awe and like "what did he say to you??? I've never seen you get even slightly frustrated!" After the fact I am amused. What the actual fuck, dude xD
    • Witnessed x 6
  11. theprettiestboy

    theprettiestboy wombatman

    oooh i love those
    we only sell our own lines, but that doesn't stop people from trying to return stuff from other stores and it's like?????? why this?
    • Witnessed x 2
    • Agree x 1
  12. It’s not very often I feel like a customer might actually hurt me. Today was one of those times.
    • Witnessed x 7
  13. theprettiestboy

    theprettiestboy wombatman

    oh damn dude you ok?
    • Agree x 1
  14. I’ll be fine. Just gonna sleep this off.
    • Witnessed x 3
  15. theprettiestboy

    theprettiestboy wombatman

    no, pig wrestling is not covered under the damage deposit on your tuxedo rental
    i don't feel like that's something i should have to explain
    • Witnessed x 13
    • Agree x 1
  16. turtleDove

    turtleDove Well-Known Member

    That's...yeah, that honestly feels self-explanatory. And like it's one of those things where you'd assume people would go "y'know what, if I"m gonna go wrestle these pigs, I should probably take off my tux first."

    I mean, maybe it's a situation where Suddenly Pigs, and they were hoping that they could get the damages they couldn't fix covered. But still.
    • Agree x 7
  17. theprettiestboy

    theprettiestboy wombatman

    it's a rustic wedding, which apparently means wrestling pigs in a vera wang tuxedo because
    people are Something Else, bless their hearts
    • Witnessed x 9
    • Agree x 2
  18. TheOwlet

    TheOwlet A feathered pillow filled with salt and science

    *steeples fingers*

    What The Fuck?
    • Agree x 7
  19. turtleDove

    turtleDove Well-Known Member the pig wrestling was on purpose and planned, and not just something that happened because "oh shit, the pigs got out, I must Help"?

    Seconding Owlet: what the fuck? (And why would you do that in a vera wang tux? That shit's expensive! If you're going to wreck a perfectly good tux, then get one that's not a designer name brand, it'll at least cost you less!)
    • Agree x 3
  20. Raire

    Raire Turquoise Helicoid

    • Agree x 3
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