Okay, here’s a new one. So we had a customer call in regarding a prescription for Bailey [surname]. I found a profile for a dog with that name- yes, we do veterinary prescriptions if we have the right medication. “To make sure I have the right profile, what’s the address?” [customer gives an address in a different city] “Uh, that address doesn’t match what we have on file.” “Are you saying you don’t have my address?” >:l And you can just hear her getting annoyed. Since the profile I found was for a dog, I clarified, “is bailey human or canine?” “Canine.” “Okay, so we have that part right, what’s the date of birth?” [customer gives a completely unmatched DOB] “Okay, that doesn’t match either...” “Well there’s two Bailey [surname]s, mine and my mom’s.” After some more digging, it turns out we had a profile for her moms dog but not hers, and had never filled a prescription for her dog before. The customer was snippy and sarcastic, which is always fun. And on top of that, it’s like... Why the fuck would you and your mom, who have the same last name, BOTH have a dog named Bailey and get their medicine at the same pharmacy? That’s just confusing. This problem could’ve been easily avoided.