Okay, this isn't a huge problem in the scheme of things, but it feels huge to me, and I'm concerned it could be symptomatic of a larger problem. So... I'm in assisted living accommodation due to my autism; every week a social worker drops in to see if I'm having any serious problems. I asked said social worker three months or so ago if I could have pets again, as it's a great boost to my mental health. I had my heart set on ferrets (I desperately miss the ones I had in my early twenties) and said so. She called in her supervisor, who said they would revisit pet permission when I kept my living room clean consistently. I have successfully done this. In this conversation, I repeatedly mentioned ferrets, described their care and behaviour as compared to the pet rats I'd had before, mentioned facts about ferrets, and both social workers spoke the word "ferret" as well. I also told them repeatedly that I never wanted to own rodents again, both because of their short lifespan leaving me with heartbreak on a two-year basis and because they ate large holes in my wallpaper and chewed up numerous items in my home when I did have them, a year or two ago. During the weekly inspections since then, I continued to repeatedly mention ferrets. Cut to today, when they showed up again for an inspection. I said "so about pet permission" and they said "Of course you can have rats." "No, I said ferrets." "Oh, no, you can't have ferrets. You said rats." I told them I didn't. They insisted I did, and told me that when I first moved in and asked for permission their boss had specifically refused ferrets, which he had not, because at the time I was looking into rats. Ferrets are not permitted, yet guinea pigs are, despite them being barely any smaller, much noisier (a disadvantage for flat-based living), excreting a lot more, needing to gnaw and being hard to train not to gnaw on walls and wires, and needing just as much outside time as ferrets do. I don't want guinea pigs and had never mentioned wanting guinea pigs. The reasons given for ferrets being forbidden are that they count as "livestock" (bullshit), and that they need outside time and "people in the communal areas won't want them there" (the communal area is a hallway which takes literally seconds to step through and there is a massive lawn around the building). My tenant contract forbids only dogs, cats, snakes, and spiders specifically, and this is literally the first time I've heard any hint that ferrets would not be allowed. Their suggestion was to keep a ferret at my parents' house. I rely on my parents entirely for transport because I have no car and they can't drive me back and forth half an hour each way every day, and I moved here in the first place so I wouldn't be tied to my parents' home, which I hate being at (I dislike my mother's dogs and don't get along with my sister well, and I get along okay with my mother since I moved out but had daily screaming matches when we were living together and constantly in each other's pockets). The problem which is probably smaller but feels bigger is that I can't have ferrets, and if I can't then I don't want any other pet, but I need something for emotional support. It's really hard not to feel like it's ruined my upcoming birthday - they repeatedly implied I would be allowed to get a pet for it and then suddenly take permission away. The problem which is potentially symptomatic of a larger problem is that two people who were supposed to be entrusted with my care were clearly not actually listening to a word I said and felt no need to follow up on requests I made. How can I trust them to help me when it's more urgent if they can't even pay attention to words they themselves used in a conversation? I don't really know what advice I'm asking for here. I can't afford to move out.