I am informed by phone guy that I am not entitled to a refund, as per the subscription terms that I agreed to despite never actually agreeing to it. He also asked me twice why I subscribed to the Wall Street Journal, to which I answered both times that I didn’t subscribe to the Wall Street Journal, after which he reiterated several times that per the user agreement I was not entitled to a refund but he could cancel the subscription for me. I looked this up. Apparently a number of people have been having problems canceling their subscriptions, and WSJ is quite emphatic about not allowing refunds. Basically fuck those guys.